Orders & Purchases
1. How do I place an order?
2. Can I modify or cancel my order after placing it?
3. How can I track my order?
Just browse our store, add your favorite products to the cart, and complete checkout through our secure payment system.
If your order hasn’t been processed yet, please contact us as soon as possible at friendlypetworldshop@gmail.com. Once it has shipped, changes can no longer be made.
You’ll receive a confirmation email with tracking details as soon as your order ships.
Shipping
4. Where do you ship?
5. How long does shipping take?
6. How much does shipping cost?
We ship throughout all 50 U.S. states and Puerto Rico.
Orders typically arrive within 7 to 15 business days, depending on your location.
Shipping costs are calculated at checkout based on your address and order size. We occasionally offer free shipping promotions.
Returns & Refunds
7. What is your return policy?
8. When will I receive my refund?
9. Can I return sale or custom items?
You have 45 days from your order date to request a return. Items must be unused, in original packaging, and include proof of purchase. View our Refund Policy for details.
Once we receive and inspect your return, we’ll process your refund within 10 business days.
Unfortunately, we do not accept returns for items on sale, custom orders, or personal care items.
Privacy & Security
10. Is it safe to shop on your site?
11. How is my personal information protected?
Absolutely. Our site uses industry-standard encryption and secure checkout through Shopify.
Your personal information — including username and password — is securely encrypted and not accessible by our staff. See our Privacy Policy for more.
Account & Support
12. Do I need an account to make a purchase?
13. I forgot my password. What should I do?
14. How can I contact customer service?
No, but creating an account makes it easier to track your orders and manage future purchases.
Click "Forgot your password?" on the login page and follow the instructions to reset it.
You can email us anytime at friendlypetworldshop@gmail.com. We’ll get back to you as soon as possible.